Handle customer queries and complaints through calls, emails, and WhatsApp.
Provide updates on orders, deliveries, returns, and replacements.
Coordinate with internal departments to resolve customer issues.
Follow up with customers to ensure timely resolution of complaints.
Maintain customer records and update daily reports.
Provide accurate information about products and company policies.
Handle customer concerns professionally and ensure customer satisfaction.
Escalate unresolved issues to the concerned department.