కస్టమర్ రిలేషన్షిప్ ఎగ్జిక్యూటివ్

Key Responsibilities

1. Lead Management & Communication

• Handle inbound inquiries via phone, email, live chat, walk-ins, and digital lead generation platforms promptly.

• Conduct outbound calling and follow-ups with prospective students and parents to nurture leads.

• Provide accurate and detailed information regarding courses, fee structures, eligibility criteria, admission deadlines, and campus facilities.

2. Counseling & Conversion

• Understand students' career goals, academic backgrounds, and aspirations to recommend the most suitable programs.

• Conduct face-to-face or virtual counseling sessions to address queries and resolve objections.

• Guide applicants step-by-step through the application and registration process, ensuring all documentation is complete.

3. Campus Tours & Events

• Organize and lead campus tours for prospective students and visiting parents.

• Represent the institution at educational fairs, school visits, career seminars, and open-house events.

4. Data Management & Reporting

• Maintain and update lead records, follow-up statuses, and conversion pipelines accurately using CRM software.

• Prepare daily, weekly, and monthly reports on lead conversion metrics, application statuses, and enrollment targets.

Qualifications & Skills

• Education: Bachelor’s degree in any discipline (Marketing, Communications, Business Administration, or Education preferred).

• Experience: [1 to 3+ years] of proven experience in sales, tele-sales, customer service, or student counseling within the education sector.

• Communication Skills: Excellent verbal and written communication skills in English and [mention regional languages if required], with strong active listening abilities.

• Interpersonal Skills: Persuasive, empathetic, and approachable demeanor with a knack for building rapport with students and parents.

• Technical Proficiency: Familiarity with CRM tools, MS Office (Excel/Word), and virtual meeting platforms (Zoom, MS Teams, Google Meet).

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 2 years of experience.