A Customer Relationship Executive in the automobile sector is responsible for ensuring a smooth and satisfying customer experience throughout the vehicle purchase and service journey. They act as a bridge between customers and departments like sales, service, and support.
Key Responsibilites:
1. Customer Handling & Support
2. Pre-Sales & Post-Sales Coordination
3. Service Follow-up
4. Complaint Management
5. Customer Feedback & Retention
6. CRM & Documentation