Customer Interaction: First point of contact for calls, emails, and in-person queries, providing info and resolving concerns.
Relationship Management: Building loyalty, understanding needs, and keeping clients updated on products/offers.
Issue Resolution: Handling complaints, coordinating with departments, and ensuring follow-up on requests.
Data & Records: Maintaining accurate customer databases and interaction logs (CRM).
Feedback & Analysis: Collecting feedback, analyzing root causes, and suggesting improvements.
Service Follow-up: Conducting post-service/delivery calls and managing service reminders.
Business Growth: Identifying new opportunities and promoting services (like insurance renewals).