కస్టమర్ రిలేషన్షిప్ ఎగ్జిక్యూటివ్

Skills Required –

Core Skills –

· Communication & telephonic etiquettes

· Follow up discipline

· Lead Qualification

· Product & Market Knowledge

· CRM & Excel Proficiency

Important Skills –

· Site Visit Coordination

· Negotiation & Closing Support

· Documentation Awareness

· Relationship Building

· Time Management

Role Overview

We are looking for a proactive Customer Relationship Manager to handle client engagement, lead follow-ups, and site visit coordination for residential property projects. You will be the main point of contact between clients, developers, and our sales team, from first inquiry through booking and post-sales support.

Key Responsibilities

• Call and follow up on inquiries and leads from various sources, and qualify them by budget, location, and requirement

• Schedule and coordinate site visits and client meetings with developers and project teams

• Maintain accurate lead and client records in the CRM and update status daily

• Share project details, pricing, offers, and brochures with clients

• Coordinate with developers’ sales teams on bookings, documentation, and payment schedules

• Provide post-sales support to clients, including follow-ups on payments, documentation, and possession updates

• Build long-term client relationships to generate repeat business and referrals

• Prepare daily and weekly reports on calls, visits, and conversions
  
  Requirements

  • Minimum 3 years of experience in real estate CRM, telecalling, or sales coordination.

  • Good knowledge of the Mumbai residential market.

  • Strong communication skills in English, Hindi, and Marathi

  • Working knowledge of CRM tools and MS Excel

  • Ability to handle follow-ups independently and meet targets

  • Graduate in any discipline

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 3 - 6+ years Experience.