Customer Care Executive

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.

• Provide accurate and timely information while maintaining high service quality.

• Build positive customer relationships by ensuring clear communication in English and regional language.

• Maintain detailed records of customer interactions in the system.

• Escalate unresolved or complex issues to the appropriate department.

• Meet daily/weekly performance metrics like call handling time, resolution, and quality.

• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• 12th.

• Freshers or candidates with minimum 1 year of customer service/BPO experience.

• Excellent communication skills in English + Tamil/Malayalam/Marathi

• Basic computer literacy and good typing skills.

• Strong interpersonal and problem-solving abilities.

Job Details

• Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).

• Shift: day shift.

• Week Off: 1 rotational weekly off.

• Employment Type: Full-time.

• Industry: Banking / Financial Services.

Why Join Globiva?

• Opportunity to work with leading Indian banks.

• Career growth in the customer service and BPO sector.

• Exposure to both domestic and linguistic customer service.

• Inclusive and performance-driven work environment.

Experience: 1 - 2 years

Education: 12th

Age Range: 22 - 30 years

Languages Required:

English, Tamil, Marathi, Malayalam, Gujarati

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 2 years of experience.