Key Responsibilities
Handle inbound and outbound calls to resolve customer inquiries, provide product information, and drive sales conversions.
Identify customer needs to recommend appropriate products, cross-sell, up-sell, and close sales orders effectively.
Follow up on leads and past customer interactions to increase customer retention and convert sales opportunities.
Maintain accurate records of sales leads, customer feedback, and interaction histories in the company database.
Education: HSC(12th) or Graduate in any discipline.
Experience: Experience in customer support, BPO, telecalling, or sales is preferred (freshers with good communication skills are welcome).