Job Overview:
We are looking for a dynamic CRM Executive with experience in a Blended Process (Calls + Chat + Email). The ideal candidate should have excellent English communication skills and be able to provide prompt, professional customer support across multiple channels.
Key Responsibilities:
Handle customer queries through Calls, Chat, and Email
Resolve customer concerns efficiently and professionally
Maintain accurate customer records and interaction details
Ensure high customer satisfaction and service quality
Meet productivity and quality targets