Bpo Team Leader

Job Title: Team Leader – Personal Loans & Overdraft Process

Location: Sector 6, Noida

Salary: Attractive package with a good hike on last drawn salary (based on experience and interview performance)

Job Summary: We are seeking a highly motivated and experienced Team Leader to oversee and manage the Personal Loans and Overdraft (OD) process. The ideal candidate will have a background in unsecured loan products, strong leadership skills, and the ability to drive team performance in a high-paced financial environment.

Key Responsibilities:  Team Management: Lead and manage a team of loan processing executives and officers.  Process Oversight: Ensure smooth processing of personal loan and overdraft applications from sourcing to disbursement.  Quality Control: Monitor and maintain adherence to quality checks, credit policies, and compliance requirements.  Coordination: Liaise with credit, operations, and sales teams for seamless workflow and quick resolution of issues.

 Reporting: Prepare daily/weekly/monthly MIS and performance reports for higher management.

 Training & Development: Coach and train new and existing team members on process updates, compliance, and best practices.

 Customer Focus: Handle escalations and ensure high customer satisfaction through timely resolution and support. Key Requirements:

 Experience: 2-5 years in personal loans/OD process with at least 1 year in a leadership role. 

Education: Graduate (Bachelor’s degree minimum); MBA/PG in Finance or Banking preferred.

 Skills: Strong knowledge of loan processing, credit policies, and documentation FINOLINK BUSINESS CONSULTING PVT LTD. o Excellent communication and interpersonal skills o Proficient in MS Excel and loan management systems o Ability to manage and motivate a team to achieve targets.

Perks & Benefits:  Good hike over previous salary (performance-based)

 Performance incentives and bonuses  Professional growth and career advancement opportunities

 Work-life balance and employee-friendly environment

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 6 months - 2 years of experience.