Department: Service Operations / Customer Support
Location: Noida & Greater Noida
Reporting To: Area Service Manager
Employment Type: Full-time
The Area Technician will be responsible for performing installation, demonstration, preventive maintenance, and repair of home appliances—such as washing machines, refrigerators, air conditioners, water purifiers, and other consumer appliances—within the assigned territory. The role focuses on delivering timely, high-quality service while ensuring customer satisfaction and adherence to company service standards.
Carry out installation and product demonstrations at customer premises as per company guidelines and standard procedures.
Diagnose, troubleshoot, and repair technical issues in various home appliances efficiently and accurately.
Coordinate with the Area Service Manager and Call Centre team for job assignments, updates, and escalations.
Provide customers with essential product usage guidance, maintenance tips, and operational best practices.
Ensure proper documentation, service reporting, and follow-up for completed jobs.
Maintain professional conduct and represent the company with a high level of customer service.
Education: ITI or Diploma in Electrical (Polytechnic).
Experience: 1–20 years of field service experience in installation, servicing, and maintenance of home appliances (preferably within the consumer electronics or appliances industry).
Strong knowledge of installation, servicing, and repair of household appliances.
Ability to identify faults using diagnostic tools and troubleshooting techniques.
Understanding of electrical systems, wiring, and safety standards.
Excellent technical and problem-solving abilities.
Strong communication and customer-handling skills.
Professional attitude, punctuality, and discipline.
Flexibility to travel within the assigned area as required.
Working Hours: 09:30 AM – 06:30 PM
Salary: ₹21,000 (Fixed, In-Hand)
Conveyance: ₹3 per KM
Incentives: ₹3,000 – ₹9,000 per month
Benefits: Attractive monthly bonus & gifts
Uniform: Provided by the company
Tools: Candidate must carry personal tools