Department: Service Operaons
Locaon: Mumbai
Reports To: Service Manager
Posion Summary:
The Junior Service Technician supports prevenve maintenance, breakdown assistance, and installaon
acvies at customer sites. The role focuses on technical skill development, disciplined documentaon,
and adherence to safety and service standards.
Key Responsibilies:
Assist in scheduled prevenve maintenance (PMC/AMC) visits
Support troubleshoong and basic diagnoscs under supervision
Assist in installaon and commissioning acvies
Ensure proper handling of tools, test equipment, and spare parts
Update service reports and ERP entries as instructed
Follow safety standards and company SOPs
Escalate technical concerns promptly
Qualificaons:
Diploma in Electronics / Electrical / Instrumentaon
0–2 years of relevant experience (freshers may apply)
Required Skills:
Basic electronics knowledge
Ability to read circuit diagrams (basic level)
Familiarity with mulmeter and hand tools
Willingness to travel extensively
Key Competencies:
Learning orientaon
Discipline and reliability
Team collaboraon
Professional conduct at customer sites
KPIs:
On-me aendance
ERP reporng accuracy
Learning curve improvement
Zero safety violaons
SLA Compliance ≥ 95%
Ulizaon 75–85%
Repeat complaint ≤ 5%
Timely ERP updates
Travel cost discipline