Process Trainer

Health process trainer Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Key Responsibilities Assist in the planning and execution of learning and development initiatives for new recruits within the Health business, across all role levels. Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements. Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications. Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts. Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols. Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools. Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement. Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops. Help drive engagement in learning initiatives by creating awareness and communication campaigns. Ensure all learning and development activities align with organizational goals and compliance requirements. Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features. Coach end-users and project teams on best practices, supporting knowledge transition. Analyze results, learnings, and feedback to iterate and enhance training programs. Maintain training records, generate reports, and track KPIs via LMS tools. Duties & Responsibilities Design and prepare training curriculum and aids on an ongoing basis for team associates. Deliver refresher training modules to targeted associates, based on training needs identified through quality audits. Collaborate with Operations and Quality leaders to reduce errors and enhance productivity. Required Qualifications & Skills Bachelor’s or Associate’s degree in Human Resources, Education, Business, Psychology, Communications, or a related field. Minimum 3 years of experience in Learning and Development, HR-related roles, or as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience. Strong understanding of health benefits processes (enrollment, eligibility, compliance, carrier coordination). Proficiency with learning technologies, e-learning development tools, and LMS platforms. Excellent facilitation skills for virtual and in-person delivery. Demonstrated ability to design instructional materials using adult learning principles. Strong stakeholder management, interpersonal, and communication skills. Analytical mindset with experience tracking and reporting training metrics. Familiarity with Alight Worklife® platform features and benefits analytics is a plus. Proficient in Microsoft Office (Word, Excel, PowerPoint). Experience working in a corporate or multinational environment. Certification in training, facilitation, or instructional design is desirable. Ideal Traits Passion for learning and coaching others. Ability to adapt to evolving platform features and regulatory changes. Detail-oriented, organized, and experienced in project coordination. Comfortable working in a client-centric, global HR services environment. Ability to work independently and collaboratively within a team. This role would require work from office for 5 days Candidate would require working in shift Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . Experience Level Mid Level