టెలిసేల్స్

GREEN VISTA REALITY & DEVELOPERS PVT LTD

86559 56842

OFFICE B-706 MAHAAVIR ICON

PLOT NO 89,90 SECTOR 15 CBD BELAPUR

NAVI MUMBAI 400614

Job Description – Virtual Relationship Manager (VRM)

Position: Virtual Relationship Manager (VRM) / Telecaller Industry: Real Estate Experience: 1–3 Years Location: CBD Belapur, Navi Mumbai

Employment Type: Full-Time

1. Job Summary

We are seeking a confident, customer-oriented, and results-driven Virtual Relationship Manager (VRM) to join our real estate sales team. The ideal candidate will be responsible for engaging with prospective customers through outbound calls, understanding their property investment requirements, presenting suitable real estate opportunities, and generating qualified leads for the sales team.

The candidate will play a key role in customer engagement, lead nurturing, follow-up management, and site visit coordination to support the company's sales objectives and contribute to business growth.

2. Key Responsibilities

 Customer Engagement: Make outbound calls to prospective and existing customers to introduce real estate projects and identify potential business opportunities.

 Requirement Analysis: Understand customer preferences, budget, preferred location, property type, and investment objectives.

 Project Presentation: Communicate project details, key features, location advantages, pricing, and investment opportunities for residential, commercial, and plotted properties.

 Lead Generation & Qualification: Identify potential buyers, assess their level of interest, and generate qualified leads for the sales team.

 Lead Nurturing: Maintain consistent communication with prospective customers through timely follow-ups, ensuring continued engagement throughout the sales process.

 Site Visit Coordination: Schedule property site visits and coordinate with the sales team to facilitate customer meetings and project visits.

 CRM & Data Management: Maintain accurate and up-to-date records of customer interactions, lead status, call outcomes, and follow-up schedules in the CRM or designated tracking system.

 Target Achievement: Meet assigned daily and monthly targets for outbound calls, qualified leads, customer follow-ups, and site visit bookings.

 Sales Team Coordination: Work closely with sales managers and field sales executives to ensure a smooth handover of qualified leads and timely follow-up.

 Customer Relationship Management: Build and maintain professional customer relationships through effective communication, prompt responses, and a customer-centric approach.

 Reporting & Performance Tracking: Submit regular reports on calling activities, lead conversion progress, site visit bookings, and other assigned performance metrics.

 Professional Conduct: Represent the company professionally and ensure all customer interactions are courteous, accurate, and aligned with company policies.

3. Required Skills & Competencies3. Required Skills & Competencies3. Required Skills & Competencies3. Required Skills & Competencies3. Required Skills & Competencies3. Required Skills & Competencies3. Required Skills & Competencies3. Required Skills & Competencies

 Excellent verbal communication and interpersonal skills.

 Good convincing, negotiation, and customer-handling abilities.

 Basic understanding of real estate sales and property terminology, or willingness to learn.

 Ability to identify customer needs and communicate relevant project information effectively.

 Strong follow-up, coordination, and time-management skills.

 Basic computer knowledge and familiarity with MS Excel, Google Sheets, or CRM software.

 Target-oriented mind-set with a willingness to learn and grow in a sales-driven environment.

 Ability to work collaboratively with the sales team.

4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria4. Eligibility Criteria

 Fresher’s and candidates with 0–2 years of experience in telecalling, customer service, lead generation, or sales may apply.

 Candidates with prior experience in real estate or property-related sales will be preferred.

 Good communication skills in English and Hindi; knowledge of additional regional languages will be an advantage.

5. Key Performance Indicators

Performance will be evaluated based on the following parameters:

 Daily outbound calling performance.

 Number of qualified leads generated.

 Customer follow-up effectiveness.

 Site visits scheduled and successfully coordinated.

 Lead quality and conversion support.

 Accuracy of CRM records and timely reporting.

 Achievement of assigned monthly targets.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 3 years of experience.