TeleMarketing

🚗 Job Title : Customer Service (Sales)

📌 Role Overview

Responsible for handling customer interactions, generating sales leads, and ensuring a smooth buying & after-sales experience for vehicle customers. This role combines customer support + sales conversion.

🛠️ Key Responsibilities

1. 📞 Customer Interaction

Attend inbound/outbound calls, walk-ins, and online inquiries

Understand customer needs (vehicle type, budget, usage)

Provide accurate information about vehicles and services

2. 🚘 Sales & Lead Conversion

Explain vehicle features, pricing, and offers

Convert inquiries into test drives and bookings

Achieve monthly sales targets for brands.

3. 🤝 Customer Relationship Management

Build long-term relationships with customers

Follow up regularly for:

Purchase decisions

Service reminders

Repeat sales / referrals

4. 🧾 Documentation & Process Handling

Assist customers with:

Booking process

Loan & finance coordination

Insurance and registration

Ensure proper documentation and compliance

5. ⭐ After-Sales Support

Coordinate with service team for customer issues

Ensure smooth delivery and post-sale experience

Handle complaints and ensure resolution

6. 📊 CRM & Reporting

Update customer data in CRM system

Track leads, conversions, and follow-ups

Maintain daily sales and activity reports

6 months–3 years in sales or customer service

💡 Key Skills

Strong communication & interpersonal skills

Sales and negotiation ability

Customer handling & problem-solving

Basic knowledge of automobiles

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 2 years of experience.