టెలికాలర్

A Telecaller acts as the primary communication link between an organization and its prospective or existing customers, managing phone calls, emails, and chat messages to generate sales, qualify leads, or resolve support issues.

Core Responsibilities

• Outbound & Inbound Calls: Initiate outgoing calls to pitch products/services, nurture leads, or follow up, while answering incoming customer inquiries.

• Lead Generation & Sales: Identify customer needs, explain features and pricing, overcome objections, and convert prospects into sales appointments or closed deals.

• Customer Support & Feedback: Handle complaints, address service questions, conduct surveys, and log customer feedback accurately.

• CRM & Data Management: Update customer profiles, log call outcomes, and maintain organized contact databases using tools like the Razorpay Payroll Telecaller Guide or standard CRM software. \

Required Skills & Qualifications

• Communication: Clear verbal delivery, active listening, and strong persuasion or conflict-resolution abilities.

• Language Proficiency: Fluency in English and relevant regional or local languages (such as Hindi or Kannada).

• Education: High school diploma or 12th-pass equivalent; prior sales or BPO experience is a strong advantage.

• Technical Skills: Basic computer literacy, familiarity with spreadsheets (Excel), and comfort using CRM or dialer software.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 1 years of experience.