Outbound Calling: Initiating contact with leads or customers to promote products, conduct surveys, or follow up on previous inquiries.
Inbound Handling: Receiving calls from customers to answer questions, process orders, or provide technical support.
Data Management: Maintaining accurate records of calls, customer feedback, and sales deals in a CRM (Customer Relationship Management) system.
Relationship Building: Developing rapport with clients to ensure long-term customer satisfaction and brand loyalty