A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
25,000 - 30,000 /నెల
The National Skills Academy
Old Subhash Nagar, భోపాల్
అమ్మకాలు / వ్యాపార అభివృద్ధి లో 2 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a result-oriented Team Leader – Soft Recovery Collections to lead and manage a team of Collection Executives for a private bank project. The candidate will be responsible for achieving collection targets, monitoring team performance, managing customer escalations, and ensuring professional and compliant recovery practices.
Key Responsibilities
Lead, supervise, and motivate a team of Collection Executives to achieve collection targets.
Monitor daily, weekly, and monthly collection performance and recovery efficiency.
Allocate customer portfolios and track overdue accounts, follow-ups, and Promise-to-Pay (PTP) commitments.
Conduct regular team meetings, performance reviews, and field or calling activity monitoring.
Support team members in handling difficult cases and resolving customer concerns.
Identify performance gaps and implement corrective action plans to improve productivity.
Track collection reports, target achievement, customer contacts, and broken PTP cases.
Ensure adherence to bank policies, customer service standards, and applicable recovery guidelines.
Coordinate with bank officials and management for daily updates, escalations, and MIS reporting.
Train and guide team members to improve communication, negotiation, and collection skills.
Job Requirements
Graduate preferred; relevant experience may be considered as per project criteria.
2–5 years of experience in banking collections, loan recovery, or financial services.
Prior team-handling experience is preferred.
Strong leadership, communication, negotiation, and problem-solving skills.
Good knowledge of collection processes, overdue management, and recovery performance metrics.
Proficiency in MS Excel, reporting, and basic computer applications.
Ability to manage targets, motivate team members, and work under pressure.
Key Performance Indicators (KPIs)
Monthly collection target achievement.
Collection efficiency and recovery rate.
Promise-to-Pay (PTP) fulfilment rate.
Team productivity and individual performance.
Follow-up effectiveness and reporting accuracy.
