Senior Specialist - Insurance

SENIOR SPECIALIST - INSURANCE ROLE SPECIFICATION Role Title SENIOR SPECIALIST - INSURANCE Employee Interviewed Reports To INSURANCE LEAD Company MUTHOOT FINCORP LTD. Function/Department INSURANCE Written By Approved By (People & Culture) Approved By (Functional Head) Date (Written On) ROLE SUMMARY ORGANIZATIONAL CHART ) KEY RESPONSIBILITIES Reconciliation and Disbursement Management Responsible for daily/weekly Reconciliation of disbursement, Premium, Refunds and settlements report with partner institution to ensure accuracy and completeness. Maintain and verify, disbursements MIS, ensuring timely identification and resolution of discrepancies. Liaise with internal finance and operation teams to close reconciliation gapr and prepare periodic reconciliation statement. Generate, analyse and circulate partner wise disbursement and reconciliation reports for management review. Operations & Policy Administration Coordinate with branch teams, sales managers, and credit officers to support insurance distribution. Conduct product training sessions for frontline sales teams to enhance insurance knowledge and selling skills. Collaborate with cross functional teams Manage policy issuance, endorsements for insurance products with Insurance Partners. Ensure smooth claim intimation and settlement for customers, acting as a liaison between branch and Insurer. Monitor operational SLAs and TATs with insurance partners to ensure service quality. Compliance & Regulatory Ensure full compliance with IRDAI guidelines, RBI regulations. Support audits and inspections by regulatory authorities. Maintain records of policies, commissions, and customer communications in line with compliance requirements. Reporting & Analytics Prepare regular MIS and dashboards on insurance business performance (sales, commissions, profitability). KEY ROLE DIMENSIONS Geographical Coverage: PAN No. of direct reports: Nil KEY SKILLS & BEHAVIOURAL ATTRIBUTES · Process Accuracy: High accuracy in policy administration and claims processing. · Quality Assurance: Consistent quality in backend operations. · Process Improvement: Implementation of process improvements. Compliance: Adherence to regulatory requirements and company policies. · Strong analytical and problem-solving skills. · Attention to detail and organizational skills. Excellent communication and interpersonal skills EDUCATION / EXPERIENCE · 7-10 years in insurance operations, backend processing, or related field. · Bachelor's degree in any discipline; insurance-related certifications beneficial.