The Sales Executive is responsible for driving membership sales, delivering excellent customer experience, handling walk-ins, conducting gym tours, and achieving monthly revenue targets. The role requires strong communication skills, confidence, and the ability to convert enquiries into successful memberships.
Achieve monthly membership sales targets set by the management.
Convert walk-ins, enquiries, and leads into memberships.
Follow sales scripts and maintain strong product knowledge for effective pitching.
Upsell and cross-sell memberships, PT packages, and other gym services.
Handle leads from multiple channels: walk-ins, phone calls, online enquiries.
Follow up with all leads through calls, WhatsApp, and messages.
Maintain 100% updated follow-up records in CRM/software.
Welcome all visitors and provide a professional gym tour showcasing facilities, services, and benefits.
Identify customer fitness goals and recommend membership plans accordingly.
Handle objections and close sales confidently.
Maintain a positive, energetic and hospitable front desk environment.
Assist members with queries, renewals, issues, and basic operations.
Ensure smooth check-ins and service experience for all members.
Maintain daily sales reports, enquiry logs, and conversion data.
Update the center manager on daily performance, challenges, and plan for improvement.
Ensure all memberships are properly recorded with receipts/contracts.
Coordinate with trainers for free trials, assessments, and PT sales collaboration.
Work closely with sales manager to create strategies for walk-in generation and local marketing.
Support the overall sales and operation team during peak hours or campaigns.