· Be the first point of contact between customers and the dealership.
· Understand the features, capabilities, and specifications of all vehicles and provide detailed information to potential customers, including comparisons with competitor models.
· Convert showroom visitors into customers by understanding their needs and recommending the most appropriate vehicle.
· Take customers on test drives and demonstrate vehicle features.
· Make cold and warm calls to prospective leads; schedule and follow up with leads and existing customers.
· Source and follow up on customer referrals.
· Answer all customer and lead inquiries accurately.
· Perform cost-benefit analysis for prospective customers and advise on suitable purchase options.
· Promote specific products as directed by management.
· Inform customers and leads about current promotions and discounts.
· Develop individual and team sales strategies for better effectiveness.
· Maintain detailed records of appointments, sales, complaints, and status updates for management review.
· Negotiate contracts and sales packages.
· Understand the finance processes and sales accessories processes and coordinate effectively with both teams.
· Make sure vehicle deliveries are carried out on time, ensuring a smooth and punctual experience for the customer.
· Emphasize the importance of customer satisfaction by consistently providing the best service experience.
· Collaborate with all departments to promote harmony and teamwork.
· Organize marketing events to generate customer enquiries.
Strive to meet monthly or annual sales targets.