Sales and Marketing Manager

Manager Sales & Marketing Manager Sales & Marketing Roles & Responsibilities Budget / Forecast, monthly / yearly sales and expenses to support Regional Manager Sales for the assigned zone / customers and Field Engineers Validate potential for Oerlikon Surface Solutions and collect all the necessary market information from the team / CRM: Competition update, new opportunities, new applications. Conduct market survey and collect customer related data to support the business strategy, policy, budgeting, forecasting etc. Develop, train and lead the team for techno-commercial service to the customers, initiate, encourage sampling testing with cost benefit analysis. Attend customer complaint and resolve them to Customer satisfaction. Escalate and involve Business Development Managers / Regional Manager Sales for more support when required. Get major business share by implementing planned Key Customer Management System (K.C.M.) in co-ordination with Field Engineer and ensure that key customers are fully satisfied Conduct customer satisfaction survey, initiate/plan technical seminars and co-ordinate for technical exhibitions. Focus payment recoveries in co-ordination with Commercial Department and concerned Field Engineer to control the credit CRM KPIs: Review periodically and monitor: visits, opportunities, campaigns, complaints, forecast, budget. Bluesheet, overall data quality Assess manpower to keep sales per FTE at optimal level Review customer satisfaction and employee engagement survey and make/monitor necessary action plan Operations Responsibility for optimal and sustainable management of resources (e.g. equipment) Initiate / support continuous improvement in quality and service delivered to the customers Alignment with HSE policies and local legal requirements Required Education, qualification & Skills Should be Diploma / Engineering graduate with minimum 10 years of relevant experience in Cutting tool Sales / Technical Sales, preferably in industrial or manufacturing sectors. Proven experience in sales management or a similar leadership role with a strong track record of achieving business objectives. Strong leadership and team management skills, with the ability to coach and develop high-performing sales teams. Proficiency in Salesforce, SAP, and Microsoft Office Suite. Ability to sustain and grow existing business while identifying new market opportunities and converting them into sales within defined timelines. Strong customer relationship management, negotiation, and business development capabilities. Experience in driving profitable growth through strategic account management and market expansion initiatives. Job Location - Chennai About Oerlikon Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high-performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head-quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024. We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential — guided by our core values of integrity, team spirit, excellence and innovation. Follow Oerlikon: LinkedIn | Instagram | YouTube www.oerlikon.com Experience Level Senior Level