Key Responsibilities:
Customer Engagement & Relationship Management: Build long-term, trust-based relationships, acting as the primary point of contact.
Sales & Promotion: Proactively identify opportunities to cross-sell/upsell products and services to increase revenue
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Service & Support: Address client concerns, complaints, and requests promptly to ensure high satisfaction.
Account Maintenance: Update client information, manage appointments, and ensure accurate record-keeping in CRM systems.
Performance Metrics: Meet or exceed targets for retention, customer acquisition, and service quality.