Relationship Officer - Business Development and Client Relationship Management

Senior Relationship Officer Relationship Officer Role Profile Role Title: Relationship Officer Designation: Relationship Officer Function: SULB/ Business Administrative Reporting: Branch Business Manager Functional Reporting: Branch Business Manager Dec 2024 Job Purpose: The primary responsibility of the Relationship Officer is to source business from the open market and connectors to achieve business targets as per the organizational goal. ROLE SPECIFICATION Role Title Relationship Officer Employee Interviewed Reports To Branch Business Manager Company Muthoot FinCorp Limited Function/Department Secured & Unsecured Lending Business Written By Johnson & Parthasarthi Approved By (Jobholder) Approved By (Immediate Superior) Date (Written On) 11 th Dec’24 ROLE SUMMARY Relationship officer is to source business from the open market and connectors to achieve business targets as per the organizational goal. Relationship Officer will be responsible for maintaining quality portfolios across all the processing centers. RO needs to follow all necessary regulatory requirements and compliance. ORGANIZATIONAL CHART KEY RESPONSIBILITIES Business Development Drive business growth by identifying new business opportunities, developing relationships with key stakeholders. He needs to source and empanel new connectors on every month To find new micro markets and empanel good quality referral partners to scale up Micro LAP business. Work in the Area assigned by the Branch Business Manager and generate leads Cold Calling to the potential customer base to generate business Daily Sales Calls as per the Plan submitted to BBM To find, nurture and develop excellent relationships with the Referral Partners and Connectors KEY CHALLENGES Technology KEY DECISIONS TAKEN NIL KEY INTERACTIONS Internal Stakeholders External Stakeholders Credit Legal Technical Operations Customers Connectors External Legal team TEAL MAATRUM (legal & technical) KEY ROLE DIMENSIONS Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio - 50 to 100 KM Nill Nill KEY SKILLS & BEHAVIOURAL ATTRIBUTES Good communication, including local language and interpersonal skills. Good understanding of the local geographical market. Knowledge of business mortgage loans, products, processes, and regulations Knowledge upgrading on latest regulatory norms. Good in collaboration with internal & external partners. EDUCATION / EXPERIENCE Minimum Qualification: Any Graduate/Non Graduate Nature of Experience: 6 months to 1+ Years experience in similar industry.