రిలేషన్షిప్ మేనేజర్

About the Role

We are looking for a confident, customer-focused, and target-oriented Sales Counsellor to join our D2C sales team.

The Sales Counsellor will be responsible for handling inbound and outbound leads, understanding customer requirements, counselling customers, explaining suitable products/services, managing follow-ups, and converting leads into sales.

The ideal candidate should have excellent communication skills, a persuasive approach, and the ability to build trust with customers while consistently achieving sales targets.

Key Responsibilities

Customer Counselling & Sales

• Handle inbound and outbound customer enquiries through calls and other communication channels.

• Understand customer requirements, concerns, and expectations.

• Provide appropriate counselling based on customer needs.

• Explain products, services, benefits, pricing, offers, and processes clearly.

• Build strong customer relationships and create a positive customer experience.

• Handle customer objections and convert enquiries into successful sales.

• Effectively close sales while maintaining professionalism and customer trust.

Lead Management & Follow-ups

• Manage leads received through digital marketing, website, social media, campaigns, and other sources.

• Respond to leads promptly and ensure regular follow-up.

• Maintain proper follow-up schedules for interested and pending customers.

• Reconnect with old, missed, and potential leads to generate additional conversions.

• Ensure no qualified lead is left unattended.

• Maintain accurate lead status and customer information in the CRM.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 2 - 3 years of experience.