క్వాలిటీ ఆడిటర్

Key Responsibilities

• Monitor calls and email transactions and evaluate team performance.

• Conduct feedback sessions, team meetings and calibration sessions.

• Identify areas of improvement and conduct refresher training.

• Generate and analyze quality performance reports.

• Drive process improvements and customer satisfaction.

• Communicate quality/process updates and share best practices.

• Ensure quality and customer satisfaction targets are achieved.

Requirements

• Amadeus & Galileo knowledge is mandatory.

• Strong knowledge of Travel Technology, GDS and e-travel.

• Knowledge of ADM (Airline Debit Memo).

• Proficient in English & Hindi.

• Knowledge of Domestic & International travel processes.

• Strong customer service and escalation-handling skills.

• Good reporting, analytical and communication skills.

• IATA certification is an added advantage.

• Comfortable working in shifts if required.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 6+ years Experience.