క్వాలిటీ అనలిస్ట్

Quality Analyst – International Sales

Location: Malad, Mumbai

Experience: 1–3 Years

Process: International Sales

Key Responsibilities:

Monitor and evaluate sales calls to ensure quality and compliance standards.

Provide constructive feedback and coaching to sales agents.

Conduct call audits and prepare quality reports.

Identify performance gaps and suggest improvement strategies.

Track quality scores and support the team in achieving targets.

Ensure adherence to company policies and client requirements.

Coordinate with Team Leaders and Operations to improve overall performance.

Requirements:

Experience as a Quality Analyst in an International BPO/Sales process.

Strong communication, listening, and analytical skills.

Good knowledge of call monitoring and quality parameters.

Proficiency in MS Excel and reporting.

Ability to provide effective feedback and improve agent performance.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 6+ years Experience.