Principal Customer Success Manager

Principal Customer Success Manager (PI System) AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Principal Customer Success Manager (CSM) Location: India Employment Type: Full-time, regular, Hybrid work arrangement - Travel to customer sites is expected (~40% annually) The job Principal Customer Success Manager (CSM) for AVEVA PI System to lead customer success and strategic engagement across key enterprise accounts. The ideal candidate will bring 12+ years of hands-on experience with the PI System , combined with strong customer-facing, business consulting, and stakeholder management skills. The Principal CSM will act as a trusted strategic advisor to customers, working closely with senior business and technical stakeholders to drive adoption, value realization, customer retention, and expansion Key responsibilities Own customer success strategies for strategic enterprise PI System accounts. Build strong relationships with senior stakeholders across IT, OT, Operations, and business functions. Leverage deep PI System expertise to advise customers on adoption, optimization, architecture, and best practices. Drive customer adoption and value realization across PI Data Archive, Asset Framework, PI Vision, interfaces/connectors, and related capabilities. Develop and execute strategic Customer Success Plans aligned with customer business objectives. Conduct Executive Business Reviews and demonstrate measurable business outcomes. Collaborate with Services, Technical Support, Product Management, Solution Architects, and Sales to deliver an exceptional customer experience Essential requirements 12+ years of hands-on experience with AVEVA PI System Excellent executive communication, presentation, consulting, and stakeholder-management skills. Expertise in PI Data Archive, PI Asset Framework (AF), PI Vision, interfaces/connectors, and PI System architecture. Demonstrated experience in customer success, consulting, technical account management, solution architecture, or technical sales. Ability to translate complex technical concepts into business outcomes and value. Strong commercial awareness and experience partnering with Sales on customer growth and expansion. Desired skills Strong executive stakeholder management and the ability to engage with C-level, business, IT, OT, engineering, and operations leaders Excellent communication, presentation, negotiation, and influencing skills Strong problem-solving and analytical capabilities, with the ability to manage complex customer challenges Ability to develop and execute Customer Success Plans, adoption strategies, and account growth plans Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition . Find out more: https://www.aveva.com/en/about/careers/ India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Experience Level Senior Level