A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
25,000 - 35,000 /నెల
Bharati Prakash Bhayani
కాండివలి (వెస్ట్), ముంబై
అమ్మకాలు / వ్యాపార అభివృద్ధి లో 1 - 6+ ఏళ్లు అనుభవం
ఫుల్ టైమ్
Job description
Key Responsibilities:
Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.
Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.
Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.
