Role Overview
LWC requires a Lead Coordinator to manage incoming customer leads (walk-in, phone, online, and referral) and convert them into sales. This role is the bridge between lead generation and store sales, ensuring no opportunity is missed.
Key Responsibilities
● Track,follow up, and manage all incoming customer leads across channels
● Coordinate with store sales staff to ensure timely and effective lead follow-up
● Maintainalead tracker/CRM with status updates and conversion outcomes
● Identify drop-off points in the lead funnel and suggest improvements
● Supportoutreach for new product launches, offers, and promotions to warm leads
● Reportonleadvolume, follow-up turnaround, and conversion rate regularly
Requirements
● Priorexperience in lead management, telesales, or CRM coordination
● Strongfollow-up discipline and communication skills
● Comfortable working with spreadsheets/CRM tools to track leads and conversions ● Retail, watch, jewelry, or fashion industry background preferred