Job Description – International Voice Process
Company Name: JSMV RESOURCE IT STAFFING COMPANY
Job Role: International Voice Process Executive
Shift: U.S. Shift (9:00 PM – 7:00 AM)
Salary: ₹15,000 – ₹18,000 per month + Incentives
Job Location:
Pillar No. 1113, Ashoka Yamaha Showroom, 5th Floor,
Mettuguda, Secunderabad
Roles & Responsibilities:
Handle inbound and/or outbound calls from international customers.
Communicate clearly and professionally in English with global clients.
Understand customer requirements and provide accurate information or solutions.
Resolve customer queries, concerns, or complaints efficiently.
Maintain accurate call records and update customer information in the system.
Adhere to company policies, quality standards, and process guidelines.
Meet individual and team performance targets.
Ensure high levels of customer satisfaction.