International Sales Executive

Customer Service & Upselling Associate

Company: SGS

Location: Liberty Tower, Airoli, Navi Mumbai

Work Schedule: 5 days/week | 2 Rotational Offs

Role Overview

Join our dynamic team in a unified role that combines exceptional customer support with revenue-driving sales excellence on enterprise SaaS solutions. You will deliver seamless customer experiences while driving growth through consultative selling, retention management, and strategic upselling.

Key Responsibilities

This blended role requires disciplined execution across two core areas:

Customer Excellence & Support (50% Voice | 50% Chat): Deliver first-contact resolution on customer inquiries, proactively identify customer intent, and resolve complex issues through collaboration with technical teams.

Sales & Revenue Growth: Manage the inbound sales pipeline, achieve sales targets, execute consultative selling, and drive cross-sell/upsell opportunities to maximize customer lifetime value (achieve gross ARR targets and maintain quota attainment).

Retention & Account Management: Proactively identify at-risk customers, execute targeted retention strategies, and manage license optimization and renewal decisions.

Mandatory Eligibility Requirements

Education: Bachelor's Degree from a recognized university (any stream).

Experience: 1+ years International BPO experience (mandatory).

Language: C1 Level English Proficiency (CEFR framework).

Location: Within 25 KMS of Liberty Tower Airoli OR within 1.5 KMS of Kalyan/Panvel stations.

Compensation & Benefits

Base Monthly Salary : Up to ₹38,000/month

Retention Bonus : ₹1 Lakh

Travel Allowance : ₹3,500

Incentives: 15k

PBI : ₹2,750

OT : (₹400/hour as applicable)

Schedule : 5-day work week with 2 rotational offs

Additional Benefits : Health & wellness benefits

Core Competencies Required

Candidates should demonstrate strength in: Customer Excellence, Consultative Selling, Retention & Churn Management, Technical Troubleshooting (basic), Data-Driven Actions, and Collaborative Problem-Solving.

Interested candidate can share their resume with +918271273330 or apply@hirewave.in)

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 6+ years Experience.