Key Responsibilities
Close jewelry sales through phone, email, and digital chat.Guide clients through custom design or bespoke requests.Educate buyers on diamonds, gemstones, and precious metals.Manage high-net-worth client portfolios and personal wishlists.Maintain Customer Relationship Management (CRM) software records.Follow up on leads from marketing campaigns or trade shows.Process sales transactions and coordinate secure shipments.Resolve client issues and guarantee order satisfaction.
Qualifications & Requirements
Proven track record of hitting sales targets.Deep knowledge of diamonds (like Lab Grown Diamonds) and jewelry trends.Excellent communication and active listening skills.High comfort level selling luxury goods to discerning clientele.