Handle inbound and outbound customer calls, emails, chats, and tickets • Understand customer issues and provide appropriate solutions • Maintain a professional, courteous, and empathetic approach Issue Resolution • Resolve customer complaints within defined TAT and SLA • Escalate complex issues to the appropriate team when required • Follow up with customers to ensure resolution and satisfaction Documentation & Reporting • Accurately log customer interactions in CRM/ticketing systems • Maintain customer records and update case status regularly • Prepare daily and weekly support reports Key Skills & Competencies • Excellent verbal and written communication skills • Strong problem-solving and interpersonal abilities • Customer-focused attitude with patience and empathy Qualifications • Any graduate / undergraduate Experience • 0–1 year of experience in customer support / call center / service role • Freshers with good communication skills can apply