Customer Success Executive

Customer Success Executive Department None Job Description Functional Responsibility / Domain Related o Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix) o Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments · Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies o Develop good rapport & connect with the key users of various departments at the client organizations o Getting market feedbacks for new product development or enhancing existing products · Feedback & testimonials to be collected on a timely basis from the users Process Adherence o Self-motivated for achieving the business objectives o Constant upgradation of product knowledge for effectively communicating the value proposition to clients o Maintenance & regular updation of contacts, client/product feedback & meeting reports · Competition tracking and giving feeds on the same to business Client Management / Stakeholder Management o Key account management through regular meetings with contacts across the hierarchy and across departments Please note : o The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products and also generate leads within their assigned portfolio o There might be travel to nearby South region districts Open Positions 1 Mandatory Skills Relationship Management, Lead Generation, Client Servicing, Presentation Skills, Stakeholder Management, Client Meeting Education Qualification BMS, BCOM, MBA Experience 2 to 5 years