Customer Service Inbound Process

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.

• Provide accurate and timely information while maintaining high service quality.

• Build positive customer relationships by ensuring clear communication in English and regional language.

• Maintain detailed records of customer interactions in the system.

• Escalate unresolved or complex issues to the appropriate department.

• Meet daily/weekly performance metrics like call handling time, resolution, and quality.

• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• Graduate (any discipline).

• Freshers or candidates with 0–1 year of customer service/BPO experience.

• Excellent communication skills in English + Hindi

• Basic computer literacy and good typing skills.

• Strong interpersonal and problem-solving abilities.

Job Details

• Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).

• Shift: 24/7 rotational shifts.

• Week Off: 1 rotational weekly off.

• Employment Type: Full-time.

• Industry: Banking / Financial Service

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 2 years of experience.