Job Description
We are seeking a highly motivated and customer-focused Customer Relations Manager to join our team. The ideal candidate will be responsible for managing client relationships, resolving inquiries, ensuring smooth communication, and maintaining a positive customer experience throughout the service cycle.
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Key Responsibilities
Maintain professional communication with clients through phone calls, email, WhatsApp, and CRM software.
Handle client inquiries, provide accurate information, and guide them throughout service processes.
Monitor customer follow-ups and ensure timely updates and closures.
Manage escalation cases and provide resolutions efficiently.
Coordinate with internal departments to streamline client requests and improve service delivery.
Maintain client records and update CRM systems accurately.
Ensure client satisfaction and support retention strategies.
Report daily activities, service updates, and customer concerns to management.