Attend to walk-in customers and resolve queries related to postpaid/prepaid plans, billing, SIM, and network issues
Achieve monthly sales targets for SIM activations, upgrades, and VAS (Value Added Services)
Handle customer complaints with empathy and resolve them within defined TAT
Process documentation for new connections, MNP, and plan migrations
Educate customers on Vi products, offers, and digital self-care tools (Vi App)
Maintain accurate records of daily transactions and customer interactions
Ensure compliance with KYC norms and regulatory guidelines