కస్టమర్ రిలేషన్షిప్ ఎగ్జిక్యూటివ్

Job Description

Life Secure RO System is looking for a responsible and organised AMC & Operations Executive to manage customer follow-ups, RO service schedules, AMC renewals and daily business operations.

The candidate will be responsible for maintaining customer records, coordinating with technicians and ensuring that all service requests and customer follow-ups are completed on time.

Key Responsibilities

1. Manage records of approximately 1,000 AMC and service customers.

2. Make timely customer calls for AMC renewals and scheduled RO services.

3. Maintain customer details, service history and payment records.

4. Schedule technician visits and coordinate daily service activities.

5. Follow up on pending complaints and ensure timely resolution.

6. Maintain daily Excel/Google Sheets reports.

7. Track AMC expiry dates and send customer reminders through WhatsApp.

8. Coordinate with sales and shop staff for smooth daily operations.

9. Share daily reports with management.

Requirements

• Minimum 12th pass; graduate preferred.

• Basic computer knowledge and MS Excel/Google Sheets.

• Good communication and customer-handling skills.

• Knowledge of WhatsApp and calling.

• Organised, responsible and able to manage multiple tasks.

• Previous experience in customer support, office coordination or service management will be preferred.

Benefits

• Fixed monthly salary.

• Stable full-time job.

• Opportunity to grow with the company.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 3 years of experience.