Customer Care Manager

Postion Title: Care Manager
Location: Chennai
Industry: Home Health Care Services
Company Name: Helpee Health Tech Pvt Ltd.

The role involves but is not limited to:

• Serve as the primary point of contact for clients once the caretaker deployment is completed, ensuring a smooth post-deployment experience.

• Ensure timely collection of payments from clients as per agreed schedules and coordinate with the accounts team when required.

• Handle and resolve client and caretaker escalations promptly and professionally, ensuring minimal service disruption.

• Proactively collect positive Google reviews and feedback from satisfied clients to support the organization’s brand and credibility.

• Achieve individual targets set by management to qualify for incentive programs.

• Meet and maintain assigned KPIs as defined by management to ensure operational excellence.

• Handle incoming and outgoing calls professionally, addressing caretaker inquiries, concerns, and complaints in a timely manner.

• Analyze caretaker-related issues and assist in resolving them within the defined turnaround time (TAT).

• Manage all caretaker queries and concerns, and provide summarized reports or insights to management as required.

• Maintain and update the caregiver database, ensuring accuracy of profiles, availability, and performance records.

• Ensure a positive service and support experience for caretakers, promoting engagement, retention, and service quality.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 2 years of experience.