Customer Care Executive

Are you passionate about holistic health and skilled at closing sales? We are looking for a Sales-driven Customer Care Executive to join our Ayurvedic wellness team. Unlike a traditional support role, you will be a Wellness Consultant—educating customers on the benefits of Ayurveda, explaining product ingredients, and successfully converting inquiries into sales.

Key Responsibilities

Consultative Sales: Handle inbound inquiries and outbound follow-ups to explain how our Ayurvedic medicines address specific health needs.

Persuasive Communication: Confidently address customer concerns and use "objection handling" techniques to convince customers to complete their purchase.

Product Education: Stay updated on Ayurvedic principles and our product formulations to provide detailed, accurate explanations to customers.

Lead Conversion: Manage your sales pipeline to meet and exceed monthly revenue targets.

Post-Sales Support: Assist customers with order tracking and usage instructions to ensure long-term retention and trust.

What We’re Looking For

Sales Prowess: Proven experience in tele-sales, inside sales, or a target-driven customer service role.

Communication Skills: Fluency in [Language, e.g., Hindi/English] with a persuasive and "solution-oriented" speaking style.

Interest in Wellness: A basic understanding of Ayurveda or a strong willingness to learn about herbal medicine.

Resilience: The ability to handle "no" from a customer and turn it into a conversation.

Tech Skills: Experience using CRM tools to log calls and manage customer data.

Key Performance Indicators (KPIs)

Conversion rate (Inquiries to Sales).

Average order value.

Customer satisfaction and trust ratings.

Why Join Us?

Uncapped Incentives: Competitive base salary plus high commission on every sale.

Training: Comprehensive training on Ayurvedic products and advanced sales psychology.

Impact: Help people discover natural ways to improve their health and well-being.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 2 years of experience.