Clearly explain compliance services, procedures, and requirements to customers, addressing queries and providing accurate guidance to ensure understanding and adherence.
Maintain and update accurate records of customer payments in internal systems.
Conduct detailed payment reviews to ensure compliance with internal policies, regulatory standards, and company procedures.
Collaborate with cross-functional teams to support seamless, compliant, and customer-focused service delivery.
Assist in the preparation of compliance documentation, reports, and audit-related materials as required.