· Act as a single point of contact for customers and provide a delightful experience to them throughout their purchase journey
· Adhere to SOS guidelines at all times
· Assess and understand customer needs, facilitate the decision-making process on the model being considered, guide on finance options available, and explain value-added services and their benefits
· Focus continuously on lead generation, and efficient event planning by maximizing territory coverage and managing referrals
· Value and respect the customer’s time and treat the customer’s data with the utmost confidentiality
· Capture complete, accurate customer details on SalezTrac APP with the next follow-up appointment mentioned
· Ensure all customer queries are answered in detail, accurately & patiently, and ensure customers understand processes being followed completely
· Ensure demonstration and test drive for all inquiries and home visits where required
· Ensure customer docket is filled completely, while clearly mentioning tentative date for delivery and other commitments as per the customer requisites (as per MSIL guidelines)
· Be well-groomed at all times and ensure that the customer is greeted cheerfully and politely
· Strive to achieve sales and value-added services target as assigned by Senior Relationship Manager
· Diligently complete paperwork associated with all customer interactions. Ensure transparent communication of deal and document-related details.
· Personally ensure delightful and timely delivery as per the commitment made to the customer