We are looking for a Call Centre / BPO Executive to join our team at Company Name. The role focuses on handling customer calls, assisting clients with their queries, and ensuring excellent customer service. The candidate will be responsible for maintaining customer satisfaction and supporting the team in achieving performance targets.
Job Responsibilities
Handle inbound and outbound calls from customers.
Provide information about products and services.
Resolve customer queries and complaints professionally.
Maintain customer records and call logs in the system.
Follow company communication scripts and guidelines.
Achieve daily and monthly performance targets.
Required Skills
Good communication skills in Hindi or English.
Basic computer knowledge.
Ability to handle customer queries politely.
Good listening and problem-solving skills.