Business Development Executive

Key Responsibilities

• Handle dealer & distributor queries via calls, emails, and WhatsApp

• Manage customer complaints and service requests with timely follow-ups

• Coordinate with Sales, Warehouse, and Dispatch teams for seamless order processing

• Track order status, dispatch updates, and delivery timelines

• Maintain and update CRM data accurately and consistently

• Prepare daily and weekly MIS reports for management review

• Ensure timely resolution (TAT) of all customer queries and complaints

• Build and maintain strong relationships with dealers and distributors

• Conduct regular market visits across India to meet dealers and distributors, understand ground challenges, and strengthen relationships

Key Skills Required

• Strong communication skills in Hindi & English

• Experience in customer handling or client coordination

• Good problem-solving and complaint resolution skills

• Proficiency in Excel (MIS reporting, basic formulas, tracking)

• Familiarity with CRM tools (Zoho, Salesforce, or similar)

• Ability to multitask and perform under pressure

• Willingness to travel for market visits

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 2 - 5 years of experience.