Key Responsibilities
Handle day-to-day banking and branch operations.
Manage customer queries related to accounts, transactions, and banking products.
Process account opening, KYC, documentation, and account servicing requests.
Support CASA, deposits, loans, insurance, investment, and other banking products.
Ensure accuracy in cash/transaction processing and maintain proper records.
Coordinate with internal teams for customer requests and issue resolution.
Ensure compliance with KYC, AML, RBI, and bank policies.
Maintain strong customer relationships and provide quality service.
Identify potential sales opportunities and support achievement of branch targets.
Prepare operational reports and maintain required documentation.