Key Responsibilities:
1. Portal Management & Technical Support
• Operate MCC, State, and University-level NEET counselling portals.
• Guide students through registration, choice filling, and document upload.
• Provide real-time technical assistance and resolve portal-related issues.
2. Data Handling & Validation
• Maintain accurate student records, verify uploaded documents, and ensure data consistency.
• Perform backend checks and flag discrepancies.
3. Student Query Management
• Respond to queries through email, phone, chat, or ticketing systems.
• Provide clear guidance on deadlines, procedures, and counselling updates.
4. Reporting & Analytics
• Prepare daily reports on student progress, seat allotments, and error resolutions.
• Support the team with basic data insights and operational tracking.
5. Process Automation & Tool Support
• Identify repetitive manual tasks and suggest automation opportunities.
• Collaborate with tech teams to improve internal tools and workflows.
6. Documentation & SOPs
• Assist in creating user guides, knowledge base articles, and training material.
• Contribute to maintaining and updating internal process documentation.
Key Skills:
• Strong communication and interpersonal skills
• Technical familiarity with portals and web platforms
• Basic knowledge of Excel / Google Sheets (SQL is a plus)
• Problem-solving and troubleshooting mindset
• Ability to work under pressure during counselling seasons
• Team player with high attention to detail
Preferred Tools/Tech :
• MS Excel / Google Sheets
• SQL basics
• CRM or Ticketing Tools (e.g., Freshdesk, Zoho, etc.)
Perks & Benefits:
• Internship Certificate / Full-time Opportunity after evaluation
• Exposure to high-scale government counselling operations
• Learning sessions with domain experts
• Performance-based incentives