Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country.
We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our strong customer-first culture has earned us one of the highest NPS scores in the after-sales industry.
Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.
Website: www.onsitego.com
Roles and Responsibilities:
1. Managing Service Calls & repair , installation
2. An Engineer is responsible for monitoring, coordinating, and ensuring timely completion of customer service requests, repairs, or installations.
3. The role involves close coordination between engineers, customers, and internal departments to maintain smooth service operations and enhance customer satisfaction.
4. Managing the Samsung KPI’s.