Talent Acquisition Team Leader

Senior • Proposed designation Team Leader • Role type Team driven • Reporting to Team Lead/ Assistant Manager • Geo to be supported United States • Work timings 6:30pm to 3am IST KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Team Lead will be responsible for managing various aspects of the Talent Acquisition (TA) Experienced hire recruitment (EHR) processes. The role holder will need strong communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. The role requires appropriate handling of new joiners’ queries and complaints in line with the agreed SLAs and Quality framework. Effective customer service and relationship management across a range of stakeholders. Ability to follow standard processes and identify and report any potential issues, understanding when to escalate. Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. Be the SME for the team and ensure excellent working relationship. Implementing process improvement initiatives in the team. Ensuring metrics and dashboards make sense and reflect true picture. The individual should be a self-starter, someone who can work with minimal supervision, manage own workload, work effectively as part of a team, problem solve and provide support to colleagues and management as and when required which may include allocation of work, reporting and training/ presentation Operational administrative duties to include: • General candidate support for Talent Acquisition teams including travel assistance, event support, candidate expense reimbursement, and administrative support of our virtual events. • Provide support for various recruiting related processes including job postings, candidate tracking, compliance review and offer processing. • Generate HR/recruiting-related reports and provide data analysis as needed. • Oversee the inquiry mailbox and accurately complete requests within agreed SLA • Communicate with stakeholders(internal and external) and onshore team members/leadership team, throughout all processes • Identify process improvement opportunities and collaborate with stakeholders to implement • Ability to follow standard processes and identify and report any potential issues, understanding when to escalate • Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. • When applicable create and update SOPs Skills and Experience • Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders (internal and external), including firm professionals, onshore team members and leadership, which will include senior managers, Directors and Partners • Strong attention to detail and investigative nature to ensure all elements of the submission process have been accurately completed and all data collected is accurate • Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement • Ability to work on own initiative, prioritise own work, deliver to deadlines, train new colleagues and thrive under pressure • Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution Competencies • Teamwork • Work planning and organization • Integrity • Accountability • Driving results • Resilience • Interpersonal effectiveness • Decision making • Customer focused • Creative thinking and continuous improvement • Quality approach Skills and Experience • Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders (internal and external), including firm professionals, onshore team members and leadership, which will include senior managers, Directors and Partners • Strong attention to detail and investigative nature to ensure all elements of the submission process have been accurately completed and all data collected is accurate • Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement • Ability to work on own initiative, prioritise own work, deliver to deadlines, train new colleagues and thrive under pressure • Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution • 7-9 years of experience with at least two-three years of relevant People Operations, HR experience, in a similar role working for a large multinational company (experience in a professional services firm would be an advantage). The candidate should understand working in a Big 4 or other professional service organizations. Experience Level Senior Level