Resort Manager

Mousuni Beach Canvas Resort

Namkhana South 24 Parganas, West Bengal 743357

1. Business Development

• Goal: Drive new revenue streams and market growth.

• Action: Build local B2B partnerships and create exclusive packages to attract new demographics.

2. Guest Relationship

• Goal: Boost customer retention and lifetime value.

• Action: Track guest preferences in a CRM to deliver personalized experiences that drive loyalty.

3. Employees Monitor

• Goal: Maximize productivity and maintain accountability.

• Action: Manage via clear KPIs (e.g., upsell rates, task speed) rather than micromanagement.

4. Expenses Monitor

• Goal: Protect cash flow and eliminate waste.

• Action: Conduct monthly audits of vendor contracts and implement automated inventory tracking.

5. Budgeting & Cost Cutting

• Goal: Optimize profit margins without sacrificing quality.

• Action: Use zero-based budgeting to justify every expense, and adjust labor schedules based on historical sales data.

6. Reputation Build-Up

• Goal: Enhance brand image and trust.

• Action: Automate review requests post-visit and enforce a 24-hour resolution rule for negative feedback.

7. Overall Operations & Management

• Goal: Ensure seamless day-to-day execution.

• Action: Standardize operating procedures (SOPs) and integrate tech tools so sales, labor, and inventory data sync automatically.

• It is a Full Time రిక్రూటర్ / హెచ్ఆర్ / అడ్మిన్ job for candidates with 2 - 4 years of experience.