Repair Center Manager

Manager - Repair Center At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Position - Manager-Repair Centre Location - Chennai This position is within the Roche Professional Service Team, where we strive for excellence for our customers by leveraging our knowledge and a team of highly qualified professionals. Our goal is to ensure customers enjoy an experience that meets their needs and aligns with the expectations of a global industry leader. A key strength lies in our commitment to customers and our deep knowledge of our solutions. We aim to stand by our customers—particularly during complex projects—to help them overcome challenges. As a member of the operations team, you will be responsible for ensuring high customer satisfaction in complex service projects involving your team, while also driving improvements in the efficiency and sustainability of the activities performed. As the Manager Repair Center at our Chennai repair center , you will be responsible for repair & refurbishment activities for the solutions designed by the organization. Roles and Responsibilities: 1) Repair & Refurbishment: Repair, Refurbish and validate field-returned instruments, ensuring all performance checks pass as per the defined criteria by manufacturer. 2) Case Closure: Ensure all cases raised for refurbishment activities are closed immediately upon completion of the task. 3) Spare Parts Management: Consume all ordered spare parts and consumables within agreed timelines in the respective work order. 4) RA Spare Parts Return: Return all parts categorized as "RA Spare parts" immediately after the completion of the refurbishment activity. 5) Records and Reports: Safely and accurately maintain all reports and records generated during the refurbishment process according to instructions. 6) Monitoring of Service Parameters for Repaired/Refurbished systems. 7) Training Management for Repair Centre FSE’s and Development of the team on technical competencies. 8) Secondary level of Support on Spare Part Management for Logistics Teams. Who You Are Graduate with BTech/BSc as an added advantage Experience in Repairs & refurbishment Experience in working with Medical Devices/ IVD industry Excellent communication skills Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. Experience Level Mid Level